Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Jackpot City Casino website, account services, games and related features. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not access the website or use its services.

You should also read any additional rules displayed for a particular game, payment method, promotion or service. Additional rules may apply alongside these Terms & Conditions. If there is an inconsistency, the specific terms shown for the relevant service may apply to that service, unless applicable law requires otherwise.

The website is intended for people who are legally permitted to use online gambling services in their location. You are responsible for checking whether access to the website, gambling online and the use of particular payment methods are lawful where you live. We may restrict or refuse access where required by law, regulatory obligations, technical limitations or internal policies.

The website, its games and these terms may be updated from time to time. Changes may reflect changes to law, regulation, technology, available services or the way the website operates. Updated terms will be made available on the website. Continuing to use the website after an update means that you accept the revised terms, unless a different process is required by law.

2. Eligibility, registration and account security

You must meet all applicable age and legal requirements before opening or using an account. You must provide accurate, complete and current information during registration and whenever that information is requested. You must not register an account on behalf of another person, allow another person to use your account or create an account using a false identity.

Account requirements

• You may only have one personal account unless we expressly approve otherwise.
• Your account details must remain accurate and must be updated if your circumstances change.
• You must keep your username, password and other security information confidential.
• You must notify us promptly if you suspect that your account has been accessed by someone else or used without your permission.
• You are responsible for activity carried out through your account unless you have reported unauthorised access promptly and the relevant law provides otherwise.
• You must not sell, transfer, assign or otherwise make your account available to another person.

We may carry out identity, age, address, payment and source-of-funds checks. You may be asked to provide suitable documents or information before an account is activated, before certain transactions are processed or at other times during the customer relationship. If requested information is not provided, is incomplete or cannot be verified, access to some or all services may be restricted.

We may suspend, close or refuse an account where we reasonably believe that the account has been opened or used in breach of these terms, applicable law or responsible gambling requirements. This may also occur where information supplied is misleading, where security checks cannot be completed, or where activity presents a legal, financial or security risk. Any balance will be dealt with in accordance with applicable law and our verification procedures.

3. Deposits, withdrawals, games and promotions

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to checks, processing conditions, minimum or maximum amounts and restrictions imposed by the relevant payment provider. We do not control the policies, fees or processing times of banks, card providers or other payment services.

You must not use the website to deposit or withdraw money obtained through unlawful activity. Deposits should be made for the purpose of using the available services and must not be used to test, disguise or transfer funds unlawfully. We may delay, reject, reverse or review a transaction where this is necessary for security, verification, fraud prevention or legal compliance.

Games are played according to the rules displayed on the website. You are responsible for checking the stake, game information and any applicable conditions before confirming a play. A game result recorded by the website’s systems will generally be treated as final, subject to investigation of an obvious error, technical issue or other circumstance requiring correction.

If a technical or system error affects a game, transaction, account balance or result, we may correct the error and take reasonable steps to restore the position that would have applied without the error. We may cancel or void affected activity where permitted by law. You must not attempt to take advantage of a known error and should report any suspected error through the available support channel.

Promotions and offers

Promotions, bonuses and other offers are subject to their own terms. Those terms may include eligibility requirements, participation steps, expiry conditions, playthrough or wagering requirements, game restrictions, payment restrictions and maximum permitted benefits. You should review the full promotional terms before opting in or using an offer.

We may amend, suspend or withdraw a promotion where permitted by law. We may also withhold or remove a promotional benefit if we reasonably believe that the offer has been used improperly, fraudulently or in breach of its terms. Promotional terms do not override any legal right or protection that cannot lawfully be excluded.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Only gamble with money you can afford to lose. Set personal limits before you play, take regular breaks and avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to solve financial difficulties.

Tools and support options may be available to help you manage your gambling. These may include deposit limits, activity limits, time reminders, temporary breaks and self-exclusion. The availability and operation of a tool may depend on the service and applicable requirements. If you request self-exclusion or another restriction, you must not try to avoid it by opening a new account or using another person’s account.

If gambling is causing concern for you or someone close to you, stop playing and seek independent support. Information about responsible gambling services and available assistance can be found through recognised Australian support organisations and relevant government resources.

Unacceptable use

• Using the website for unlawful, fraudulent or abusive purposes.
• Attempting to manipulate a game, transaction, promotion, account system or security feature.
• Using software, bots, scripts, automated tools or other technology to gain an improper advantage.
• Interfering with the website, introducing malicious code or attempting to access restricted systems or data.
• Using payment methods or personal information that do not belong to you.
• Harassing, threatening or abusing staff, service providers or other users.
• Creating multiple accounts or coordinating activity to obtain an improper benefit.
• Engaging in money laundering, terrorism financing or any other prohibited financial activity.

Where prohibited conduct is suspected, we may investigate, limit access, suspend an account, cancel affected activity, withhold benefits or take other action allowed by law. We may share information with relevant authorities, payment providers or professional advisers where this is necessary for compliance, security or the prevention of crime.

5. Privacy, website availability and legal information

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. By using the website, you acknowledge that information may be collected and used for account administration, identity verification, payments, customer support, security, responsible gambling, fraud prevention, legal compliance and service improvement. You should review the Privacy Policy to understand how information is managed and what rights may be available to you.

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, upgrades, telecommunications problems, internet failures, third-party services, cyber incidents or events outside reasonable control. You are responsible for using suitable equipment, software and internet access.

To the extent permitted by law, we are not responsible for losses caused by your failure to protect account information, your misuse of the website, inaccurate information supplied by you, interruptions outside reasonable control or the acts and omissions of third-party providers. Nothing in these terms excludes, restricts or modifies a consumer guarantee, condition, warranty, right or remedy that cannot legally be excluded, restricted or modified under Australian law.

Website content is provided for general information and may contain errors or become out of date. Intellectual property in the website, branding, text, graphics, software and other content belongs to the relevant owner. You may use the website for personal, lawful purposes only and must not copy, alter, distribute or commercially exploit website content without permission.

Questions, complaints and applicable law

If you have a question, transaction concern, account issue or complaint, please use the customer support channel and complaint process made available on the website. Provide clear details and any relevant information so the matter can be reviewed. We may ask for additional information to verify your identity and investigate the issue. Complaints are handled in accordance with applicable requirements and internal procedures.

These Terms & Conditions are subject to the laws and legal requirements that apply to the relevant service and your use of the website. Any dispute should first be raised through the available support process. Nothing in these terms prevents you from exercising a right or using a dispute resolution option available under applicable Australian consumer or gambling law.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. The current version of these Terms & Conditions is the version displayed on the website.