Responsible Gaming

Gamble for entertainment

Responsible gambling starts with understanding that casino games are games of chance. Results are random, and no strategy can guarantee a win. Previous results do not influence future outcomes, and a losing session does not mean that a win is due. Treat every wager as entertainment spending rather than an investment or a source of income.

Only gamble with money that you can afford to lose after essential costs have been paid. Your gambling budget should not come from rent, mortgage payments, bills, food, education, savings, credit repayments or money needed by your family. Do not borrow money, sell possessions or use credit to continue playing. If gambling starts to affect your ability to meet ordinary expenses, stop and seek support.

Set a plan before you play

• Decide how much money you are prepared to spend and how long you intend to play.
• Treat your budget as a maximum, not a target that must be reached.
• Take regular breaks and avoid playing when you are tired, upset, stressed or affected by alcohol or other substances.
• Keep gambling separate from work, study, family responsibilities and other important activities.
• Never chase losses by increasing stakes or playing for longer than planned.
• Avoid gambling as a way to escape problems, improve your mood or recover from a difficult day.

It can be helpful to keep a personal record of deposits, wagers, withdrawals and time spent gambling. Looking at the full picture may be more useful than considering individual wins or losses. Remember that occasional wins do not change the overall risks of gambling, and a winning session is not a reason to increase your budget without careful thought.

You must also comply with all applicable Australian laws and any account eligibility requirements. Do not allow another person to use your account, and do not gamble on behalf of someone else. Account access should remain private and secure.

Recognise when gambling may be becoming a problem

Gambling harm can develop gradually. It does not depend on how often you play or whether you currently have money available. Some people experience harm after a short period, while others may notice changes over a longer time. Being able to identify early warning signs can help you take action before the effects become more serious.

Possible warning signs

• Spending more time or money gambling than you originally planned.
• Trying to win back money that has already been lost.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other tasks.
• Hiding gambling activity, losses, deposits or account statements from family and friends.
• Borrowing money, using credit or selling belongings to fund gambling.
• Missing work, study, appointments or family commitments because of gambling.
• Arguing with people close to you about gambling or becoming withdrawn from them.
• Continuing to gamble despite financial, emotional, health or relationship problems.
• Feeling shame, guilt, hopelessness or a loss of control after playing.

One warning sign may be enough to justify a pause and a review of your gambling. You do not need to wait for a crisis before asking for help. Talking with someone you trust, a qualified health professional or an Australian gambling support service can make it easier to understand what is happening and decide what to do next.

If you are concerned about another person, approach the conversation calmly and without blame. Explain the changes you have noticed, listen to their response and encourage them to seek independent support. Do not provide money to cover gambling losses or take responsibility for managing their gambling on their behalf. You can also seek advice for yourself about setting safe boundaries.

Tools to help you stay in control

Planning is most effective when you act before you feel pressure to gamble. Depending on the options available to your account, you may be able to use responsible gambling controls to manage spending and access. Review the settings shown in your account and choose limits that reflect your personal budget, not the amount you hope to win.

Consider using the following controls

• Deposit limits that restrict the amount added to your account during a selected period.
• Wagering or spending limits that help keep play within a planned budget.
• Session or time reminders that prompt you to check how long you have been playing.
• A temporary break when you need time away from gambling without making a permanent decision.
• Self-exclusion when you want to prevent access for a longer period or believe you should stop gambling.
• Account closure where you decide that you no longer want to use the service.

Read the terms of any control carefully before confirming it. Some settings may take effect immediately, while changes that increase access or a limit may involve a waiting period or other safeguards. A limit is not a guarantee that gambling is affordable, so continue to monitor your spending and time. If you cannot set a limit that feels safe, stop playing and seek support.

If you request a break, self-exclusion or account closure, do not create another account or use another person’s account to continue gambling. Tell people close to you about your decision if that will help you stay accountable. You may also remove saved payment details, reduce access to gambling websites or applications, and ask your bank or financial institution whether additional gambling transaction controls are available.

Protect your account

• Keep your password and account credentials private.
• Use your own payment method and do not share access with another person.
• Check account activity and transaction records regularly.
• Contact the available support team promptly if you see activity that you do not recognise.
• Keep personal devices protected and sign out when using a shared device.

Getting help and protecting others

Support is available if gambling is affecting your finances, relationships, work, study or wellbeing. You can speak with a general practitioner, psychologist, counsellor or financial counsellor, or contact an Australian gambling support service for confidential information and guidance. These services can help you consider practical steps, understand gambling harm and develop a plan that suits your circumstances.

If you are not sure where to start, speak with someone you trust and explain that you want help reducing or stopping your gambling. A trusted person may be able to help you review spending, activate account controls, manage access to funds or attend a support appointment. Asking for help is a practical step and is not a sign of failure.

Financial stress can make gambling decisions more difficult. Consider speaking with a qualified financial counsellor before taking out a loan, using credit or making arrangements to repay gambling-related debt. Do not try to solve financial pressure by gambling more. If gambling has affected your mental health or you feel unable to keep yourself safe, seek urgent assistance from local health or emergency services.

Protecting young people

Gambling services are intended for eligible adults only. Do not permit children or other unauthorised people to access your account. Use strong login details, enable available device security features and keep gambling applications or websites away from children. If you believe a minor has accessed an account, stop using it and contact the available support channel as soon as possible.

Our approach

Jackpot City Casino expects players to use the service responsibly and may provide account checks, safer gambling information or other measures designed to support player wellbeing. These measures do not remove the risks of gambling and cannot replace personal decisions about when to stop. If you need help with a limit, break, self-exclusion request or account concern, use the support and account options available on the website.

Gambling should never come before your health, financial security or relationships. If play no longer feels enjoyable or controlled, stop, use the available account protections and seek independent support. Taking action early can help limit harm and support a healthier decision about what happens next.