Betting Rules

1. General betting conditions

These rules apply to bets placed through the Jackpot City Casino website or any other approved service made available to you. The rules for a particular casino game, promotion or betting product may include additional conditions. If there is a difference between these general rules and the specific rules shown for a product, the specific product rules will generally apply to that product.

You are responsible for reading the information shown before confirming a wager. This includes the game name, stake, selected options, available balance, applicable odds or prize information, and any relevant restrictions. If the information is not clear, do not place the bet until you have checked the applicable rules.

You must use the website only where online gambling is permitted by the laws that apply to you. You are responsible for checking whether you may legally access and use the service from your location. Access may be restricted in some jurisdictions, and Jackpot City Casino may apply location, verification or account controls where required.

You must be at least 18 years old, or older if a higher minimum age applies where you live. You must not allow another person to use your account, including a person who is under the legal gambling age. We may request information to confirm your age, identity, location or eligibility before allowing continued use of the account or processing certain transactions.

• You must provide information that is accurate, complete and kept up to date.
• You must keep your login details confidential and take reasonable steps to protect your account.
• You must not open or use an account on behalf of another person.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must follow the applicable website terms, game rules and instructions displayed when placing a wager.
• You must tell us promptly if you believe your account has been accessed without permission.

A bet is intended to be a personal transaction for the account holder. We may refuse, cancel, limit or review activity where this is necessary to comply with law, protect the service, manage risk, investigate suspected misuse or correct an obvious error. Any action taken will be handled in accordance with the applicable terms and legal requirements.

2. Placing and confirming a wager

Before a bet is accepted, you must have sufficient available funds or an otherwise approved payment method for the proposed stake. Selecting a game or entering an amount does not necessarily mean that a wager has been accepted. A wager is accepted only when the website confirms it through the relevant account, game or transaction display.

You should check the confirmation details immediately after placing a bet. Keep a record of the bet reference, stake, selected game or market, and the date and time shown on the website. If the confirmation does not appear, check your account history before attempting to place the same wager again. This can help avoid duplicate bets.

Once accepted, a wager normally cannot be changed or withdrawn unless the relevant product rules expressly allow it. A request to cancel a bet is not effective until it has been confirmed by the website. Closing a browser window, losing an internet connection, refreshing a page or leaving a game does not automatically cancel an accepted wager.

The amount displayed as your balance may include funds that are unavailable for wagering, subject to verification, reserved for a pending transaction or governed by separate promotional conditions. You should rely on the transaction and account information displayed by the service and review any applicable terms before using funds.

Technical interruptions and obvious errors

Internet connections, devices, payment systems and software can sometimes experience delays or interruptions. You remain responsible for checking whether a wager was accepted and for reviewing your account history. If a system issue prevents a bet from being processed, the bet may be treated as not accepted unless the applicable rules provide otherwise.

If an obvious pricing, odds, display, game or settlement error occurs, the affected bet may be reviewed and corrected in line with the applicable rules and law. An obvious error may include information that is plainly inconsistent with the intended product, an incorrect decimal, a duplicated transaction or a technical display that does not reflect the actual game conditions. We may contact you or update the account record when a review is required.

1. Choose the game, market or bet type carefully.
2. Check the stake and any displayed return or prize information.
3. Confirm that you are using the intended account and payment balance.
4. Submit the wager once only, unless your account history confirms that no wager was accepted.
5. Review the confirmation and retain the transaction details.

3. Game results and settlement

Wagers are settled using the result produced by the relevant game, event, system or authorised result source. For casino games, the result is determined by the game process described in the specific game rules. For any other betting product, the applicable market or product rules will explain how the result is determined, including the treatment of delays, cancellations, abandoned events, void outcomes or unavailable results.

The result displayed in your account or in the relevant game record is the basis for settlement unless there is a genuine technical or administrative error. A visual result, animation or temporary display may not by itself be evidence that a wager has been settled. You should wait for the account record to update and contact the service through the available support channel if the result appears incorrect.

Where a bet wins, any return is calculated under the rules for the relevant game or market. The return may include the original stake or may be shown separately, depending on the product. A losing wager is deducted or recorded in accordance with the applicable game rules. Ties, partial results, cancelled selections, interrupted games and other unusual outcomes are handled according to the relevant product conditions.

A game may be interrupted because of a connection problem, maintenance, a software issue or another event outside the player’s control. The treatment of an interrupted game depends on the specific game rules and the status of the wager. Do not assume that an interrupted display means that a bet has won, lost or been cancelled.

Account records are important evidence of the bets placed and the settlement applied. You should review your balance and transaction history regularly. If you identify a possible error, provide the relevant details, including the date, time, game or market, stake and transaction reference where available. Investigations may require account verification and information about the device or connection used.

Promotions and special offers

Promotional bets, bonuses, free plays and special offers may be subject to separate terms. Those terms can include eligibility requirements, qualifying games, wagering conditions, expiry dates, stake restrictions, maximum conversion amounts or withdrawal conditions. The promotional terms shown with an offer apply in addition to these Betting Rules. You should read them before accepting or using an offer.

If a promotion has been applied incorrectly, used in a way that is not permitted, or claimed through more than one account, the promotion may be removed or reviewed. Any decision concerning a promotional balance will be made under the relevant offer terms and applicable law.

4. Fair play, payments and account reviews

Jackpot City Casino expects all players to use the service fairly. You must not interfere with the operation of the website, manipulate a game, exploit a software fault, use automated tools without authorisation, or use methods intended to obtain an improper advantage. You must not create multiple accounts to avoid a restriction, obtain an offer more than once or disguise the ownership of an account.

Transactions must be made using a payment method that you are authorised to use. The name and relevant details associated with a payment method may need to match your account information. A payment may be delayed, rejected or reviewed where information is incomplete, the method is not supported, the transaction appears unusual or further checks are required.

Account, identity and payment reviews may be carried out before or after betting activity. You may be asked to provide documents or other information for verification, security, legal, fraud prevention or responsible gambling purposes. Until a review is completed, access to some features, deposits, withdrawals or promotional funds may be restricted where permitted by law.

You must not use someone else’s funds, payment details or identity information without proper authority. You should also avoid sharing your password, allowing remote access to your device or storing login information where another person can access it. If you suspect a transaction or wager was not made by you, secure your account and report the issue through the available support process as soon as possible.

Responsible betting

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before you play and only use money that you can afford to lose. Take regular breaks and avoid betting when you are distressed, tired, under the influence of alcohol or drugs, or trying to recover previous losses.

• Set personal spending and time limits before starting.
• Do not borrow money or sell possessions to fund gambling.
• Do not chase losses or increase stakes because of frustration.
• Keep gambling separate from essential household expenses.
• Use available account controls, breaks or self-exclusion options if gambling stops feeling enjoyable.
• Seek independent professional support if gambling is affecting your finances, relationships, work or wellbeing.

If you want to reduce or stop your gambling, use the responsible gambling tools available through the service or contact the support channel provided on the website. A request for a break or self-exclusion should be made clearly and should be followed by avoiding further attempts to access or open another account during the selected period.

5. Complaints, changes and acceptance

If you believe that a wager, transaction or game result has been recorded incorrectly, raise the matter through the available customer support process. Include enough information for the issue to be identified, such as your account details, the relevant date and time, the game or market, the stake, the transaction reference and a description of what occurred. Do not send passwords or unnecessary sensitive information.

Concerns will be reviewed using the relevant account records, game data, transaction information and applicable rules. You may be asked to complete identity or security checks before account information can be discussed. The review process may also consider technical logs and the terms displayed when the wager was placed.

These Betting Rules may be updated from time to time to reflect changes to the website, products, legal requirements, security processes or responsible gambling practices. The current version will apply to future activity from the date it is published, unless a different approach is required by law. You should review the rules periodically and before placing a new type of wager.

By continuing to use Jackpot City Casino after the rules have been updated, you acknowledge that you have had the opportunity to review the current version. If you do not agree with the rules, you should stop using the betting service and follow the available account closure or support process.

These general rules are not a substitute for the specific rules shown for a game, promotion or betting product. Always check the information presented before confirming a wager, use the service lawfully and play within limits that are right for you.