Privacy Policy | Jackpot City Casino

About this Privacy Policy

Jackpot City Casino respects the privacy of players in Australia and aims to handle personal information in a clear, secure and responsible way. This policy applies to information collected through the website, account services, casino features, customer support and related communications. It should be read together with any other notices shown when you use particular services or provide information.

By using the website or opening an account, you acknowledge that information may be collected and used for the purposes described in this policy. You may choose not to provide some information, but this may mean that certain account, verification, payment or support services cannot be provided. We may update this policy from time to time when our services, processes or legal obligations change. The latest version will apply from the date it is made available on the website.

This policy is intended to provide general information about privacy practices. The amount and type of information collected will depend on how you use the website, the services you request, the settings on your device and the information needed to meet applicable legal and operational requirements.

Information we may collect and how we use it

A casino website typically handles several categories of information. We collect information that you provide directly, information created when you use the services and information received from service providers or other lawful sources. The information may include the following:

Account details, such as your name, date of birth, residential details, username, password, contact details and communication preferences.
Verification information, such as identity documents, proof of address, information used to confirm age and identity, and records of verification checks.
Payment and transaction records, such as deposits, withdrawals, wagering activity, account balances, payment method details and related transaction information. Full payment card details may be handled by the relevant payment provider rather than stored directly by the casino website.
Device and technical information, such as your internet protocol address, browser type, operating system, device identifiers, language, time zone, pages visited, approximate location and information about how you interact with the website.
Cookie and similar technology information, including identifiers that help remember preferences, maintain sessions, measure website performance and understand how services are used.
Communications and support records, including messages, enquiries, feedback, complaints, documents or other information you choose to provide when contacting the support team.
Information connected with account safety, responsible use, fraud prevention, security monitoring and compliance checks.

We use this information for purposes connected with providing and managing the services. These purposes may include creating and maintaining your account, processing transactions, presenting the website and account features, confirming your identity and age, completing security and anti-fraud checks, responding to enquiries, investigating complaints and improving customer support.

Information may also be used to meet legal, regulatory, financial, accounting and record-keeping obligations that apply to online gambling services. We may use information to protect the website, players and the wider community, identify unusual or unauthorised activity, enforce account rules, support responsible gambling measures and prevent misuse of the services. Where permitted, information may be used to send service messages, account notices and other communications that are necessary for operating the account.

Where you have agreed to receive marketing, we may use your contact details and communication preferences to send information about services, features or promotions. Marketing preferences can be changed at any time. Changing your marketing preference will not normally stop important service communications, such as security alerts, transaction notices, account messages or information needed to administer your account.

Sharing, security and retention

Personal information may be shared where this is reasonably necessary for the purposes described in this policy. This may include sharing information with payment and transaction service providers, identity and age verification providers, fraud prevention and security providers, technology and hosting providers, customer support providers and professional advisers. These providers are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where required or permitted by law, to respond to a valid legal request, to protect the rights and safety of players or others, to investigate suspected fraud or unlawful activity, or to support the operation and security of the website. We do not use personal information for unrelated purposes unless the use is permitted or you have been informed and, where required, have provided consent.

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure account processes, monitoring, encryption or other safeguards appropriate to the information and the way it is handled. No website, online service or method of transmission can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you believe your account has been compromised.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, de-identified or otherwise disposed of in an appropriate manner.

Depending on how the website and its service providers operate, information may be stored or processed in Australia or another country. Where information is handled by a provider, appropriate steps are taken to support secure and lawful processing. Access to personal information is limited to people and service providers who need it for an authorised purpose.

Cookies and similar technologies

The website may use cookies and similar technologies to support core functions and improve the way the services work. Cookies are small files or identifiers stored on, or associated with, your device. They may help keep you signed in during a session, remember selected preferences, support security, understand website traffic and measure the performance of pages or features.

Some cookies are necessary for the website to operate, while others may help with analytics, preferences or communications. The information collected through these technologies may be combined with other technical or account information where this is appropriate and permitted. Cookies do not usually identify you by name on their own, although they may be linked with information connected to your account or device.

You can manage, block or delete cookies through the settings in your browser. If you disable certain cookies, some website features may not work correctly, and you may need to enter information again during future visits. Browser settings differ, so check the help or privacy section of your chosen browser for instructions.

Your privacy rights and how to contact us

You may have rights regarding the personal information held about you, subject to applicable requirements and reasonable verification of your identity. You can ask for access to the information associated with your account, request that inaccurate or incomplete information be corrected, and ask for deletion of your data where there is no continuing reason for it to be retained. Deletion may not be possible for information that must be kept to meet legal, security, transaction or record-keeping obligations.

You may also withdraw consent to marketing communications at any time. To do this, use an unsubscribe or preference option included in a marketing message, change the available communication settings in your account, or contact us directly. Withdrawing consent does not affect processing that is based on another lawful reason, and it does not stop necessary service, security or account communications.

To exercise your rights, ask a question about this Privacy Policy, request access to your information, request a correction, request deletion or withdraw consent to marketing, email support@jackpotcitycasino.click. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable details to confirm that the request is being made by the account holder or an authorised person.

We aim to respond to privacy requests within a reasonable time. The time and process may depend on the nature of the request, the amount of information involved, the need to verify your identity and any legal or security requirements that apply. If a request cannot be completed in full, we will explain the relevant limitation where appropriate. We may also ask for clarification if the request is unclear or covers a large amount of information.

If you have a concern about how your information has been handled, contact us first using the email address above so the matter can be reviewed. We encourage players to raise privacy questions promptly, particularly if they believe information is inaccurate, have received an unexpected communication or suspect unauthorised access to an account.