Welcome Bonus 100% up to $750 + 100 spins
On Gold Blitz slot
Wagering
40× bonus & spins
Minimum Deposit
$230
Daily Withdrawal Limit
$10,000
E-wallet Payout
24-48 hours
Jackpot City CasinoContacts

Contact Us

Need help with Jackpot City Casino? Contact our support team at support@jackpotcitycasino.click and provide enough information for us to understand your request.

Jackpot City Casino holds a licence from the Kahnawake Gaming Commission under reference 00892 and is regulated by the Alderney Gambling Control Commission with licence 155 C1, alongside licences from the Malta Gaming Authority and the UK Gambling Commission under number 39372.
  • Established1998
  • OperatorBaytree Interactive Limited
  • Total Games600+
  • Support Hours24/7

How to get in touch

For assistance, send an email to support@jackpotcitycasino.click. Our support team can help with general questions about using the website and your player account. When contacting us, please use the email address connected to your account where possible, so your request can be reviewed more efficiently.

What to include

To help us respond faster, include your account email or username, a short description of the issue, and screenshots if relevant. Please do not include your password or complete payment details in a message. Additional information may be requested when needed to protect your account and confirm the nature of your enquiry.

  • Account access, profile or verification questions
  • Deposit and withdrawal enquiries
  • Questions about bonus terms or eligibility
  • Technical problems with the website or account features
  • Responsible gambling requests or support questions

Support replies are usually sent within 24 hours, although response times may vary depending on the complexity and volume of enquiries. Please avoid sending multiple messages about the same issue, as this can make it harder to track your request. We will review your message and provide the next available guidance.